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Returns, refunds & exchanges

We offer a 60-day returns guarantee on our tailored mats...we're nice like that!  You can find the full detail in our returns policy.


We accept all sorts of cards and payment methods, including these… Visa Mastercard Amex Discover JCB Diners Maestro UnionPay PayPal
This could be down to insufficient funds in your account, please try to pay again using a different card if you have one. To order to find out why your card was refused/declined in the first place, just contact your bank. They should be able to help ...


You can find full details of our order processing times and courier details on our delivery policy.
We can't offer direct shipping to Hong Kong but there are a couple of options open to you. You could organise a freight forwarding company to ship to yourself and enter there address as the delivery address at checkout. You could purchase from ...

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